Frequently Asked Questions

Welcome to Regat Clothing’s FAQ section! We’ve compiled answers to the most common questions about our affordable fashion, delivery options, and shopping experience. Can’t find what you’re looking for? Our friendly Portsmouth-based team is always happy to help.

Product Questions

What types of clothing does Regat Clothing offer?

We specialise in affordable, practical fashion for everyday wear. Our collections include:

  • Trendy T-shirts and cozy sweaters
  • Versatile pants and skirts
  • Stylish dresses and caps
  • Essential tights and accessories
Where are your products made?

We source our fashion pieces from ethical manufacturers worldwide, combining quality with affordability. All orders are processed and dispatched from our Portsmouth headquarters.

Do you offer plus sizes or petite options?

Currently we focus on standard sizing, but we’re constantly expanding our range. Check our product descriptions for specific sizing details on each item.

Ordering & Account

What payment methods do you accept?

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I create an account to track my orders?

Currently we process orders as guest checkouts, but we’re developing an account system for future. You’ll receive email updates with tracking information for every order.

How can I change or cancel my order?

Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so prompt contact is essential.

Delivery Information

Our Shipping Options at a Glance

Standard Shipping (£12.95): 10-15 days via DHL/FedEx with tracking

Free Standard Shipping: For orders over £50, 15-25 days via EMS

All orders are processed within 1-2 business days from our Portsmouth warehouse.

Which countries do you deliver to?

We deliver worldwide to fashion lovers everywhere! (Excluding some remote areas in Asia – please contact us if you’re unsure about your location).

How can I track my order?

Once your order is dispatched, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For EMS shipments, tracking may be limited.

Why does delivery take 15-25 days for free shipping?

Our free shipping option uses EMS for cost-effectiveness, which takes slightly longer than our premium courier services. This allows us to keep prices low while still delivering your fashion essentials worldwide.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the delivery date. To be eligible for return:

  • Items must be unworn with original tags attached
  • Return shipping costs are the customer’s responsibility
  • Refunds are processed within 5 business days of receiving returned items
How do I initiate a return?

Please email [email protected] with your order number and details about the items you wish to return. We’ll provide return instructions and address information.

Do you offer exchanges?

Currently we process returns with refunds only. If you need a different size or color, please place a new order after receiving your refund.

Still have questions?

Our friendly customer service team in Portsmouth is always happy to help!

Email us at: [email protected]

Visit us at: 60 Palmerston Rd, Portsmouth, GB PO2S 4CD